Maiame: Commitment to Satisfaction
At Maiame, our goal is to ensure you’re completely satisfied with every purchase. We understand that buying women’s clothing online might not always turn out as expected. To address this, we’ve crafted a clear and hassle-free return policy.
Returning Your Purchase
- Return Window:
- All items must be returned within 20 days of receipt.
- Eligibility:
- Items should be unworn, unwashed, and in the same condition they were received.
- Items should have all tags attached and be returned in the original packaging.
- Non-Returnable Items:
- For hygiene reasons, undergarments, swimwear, and clearance items are non-returnable.
How to Initiate a Return
- Contact our customer service:
- Send an email to [email protected] with your order number and the reason for the return.
- Wait for our Return Authorization:
- Once approved, you’ll receive return instructions and an authorization number.
- Pack & Ship:
- Securely pack your items, including the original packing slip or a note with your order number.
- Use a trackable shipping method; Maiame isn’t responsible for lost returns.
Refunds
- Processing Time:
- Once we receive and inspect your return, please allow up to 7 days for processing.
- Method:
- Refunds will be credited to the original payment method.
- Shipping Costs:
- Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.
Exchanges
- For any exchanges, please reach out to our customer service team. We’ll guide you through the process and ensure you get the right fit or style.
Questions or Concerns?
If you have any doubts or need clarifications about our return policy, don’t hesitate to contact us. We’re here to help and ensure your shopping experience is smooth and delightful.